Apex Tubulars website privacy policy

Your privacy is important to Apex Tubulars. This privacy statement provides information about the personal information that Apex Tubulars collects and how Apex Tubulars uses that personal information.

1. About us

This website (apex-tubulars.com) is owned and operated by APEX TUBULARS LIMITED having its registered offices at Suite 2, Level 1, Seabrokers House Prospect Road, Arnhall Business Park, Westhill, Aberdeenshire, AB32 6FE.

Apex Tubulars is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK, including the General Data Protection Regulation 2016 and the Data Protection Act 2018.

2. Definitions

Unless the context otherwise requires, in this Agreement the following expressions shall have the meanings set out below:-

"Affiliate" means organisations which we partner, work or associate with;

“Control” means ownership, directly or indirectly, of at least fifty per cent (50%) of the voting rights in such entity, and ‘controlling’ and ‘controlled’ shall have the corresponding meaning.

3. The Data Protection Officer (DPO)

Due to the type of data we collect and the nature of our business we currently have no legal requirement to have a DPO at Apex Tubulars. However, our information security manager will be happy to deal with any queries or requests regarding the data we hold about you. They can be contacted by email at rgrant@apextubulars.com or by post to Information Security Manager, APEX TUBULARS LIMITED, Suite 2, Level 1, Seabrokers House Prospect Road, Arnhall Business Park, Westhill, Aberdeenshire, AB32 6FE.

4. Information we collect about You and How we use it

You may be asked to provide personal information on our website to access some content. We may collect your name, email, company name, telephone number, industry details, interests and other business-related information which we can use in the future to send you relevant information.

We do not collect sensitive information (also known as special categories of information) about you.

We do collect some information from cookies and similar software which allows us to understand how you arrive on our websites, and use and navigate around them so we can improve the sites. We obtain some information from Google Analytics.

5. What we do with your Information

We will use your personal information for several purposes including

To provide our services or online content, to provide you with information about them and to deal with your requests and queries.

For administration purposes which means we may contact you for reasons related to services or online content, you have signed up for, to let you know that a service or online site has been suspended for maintenance.

To provide personalised communications.

Where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so we can offer a more relevant, tailored service. For example, if you view the sports page, especially football news, first thing each day, we can present this information.

A certain amount of advertising is tailored to the individual based on viewing and/or purchase habits. This is a common practice known as online behavioural advertising. You can find out more in What is online behavioural advertising.

We may show you relevant advertising on third-party sites. See section 7 (on marketing)

To contact you about a submission you have made including any content you provide.

We use IP addresses and device identifiers to identify the location of users, establish the number of visits from different countries, limit/cap adverts of a certain type, personalise content and emails, and allow access to paywall protected content.

For analysis and research to improve our services offered.

We may use and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes.

6. What if I don’t provide some or all of the information requested?

The impact of this will depend on what information you withhold but the main impacts may be:

We may not be able to respond fully to requests and queries you may have.

We cannot personalise the service you receive. So, if you are online you will have to search more for the content type you normally view or for similar/related products.

We won’t be able to limit online adverts to products or services you have shown interest in and so you may receive adverts that mean nothing to you and are not related to your interests.

Withholding marketing consent. You are free to do this at any time. It will only stop you from receiving marketing. It will not impact any other service we provide you with.

7. Will You be contacted for Marketing Purposes?

We use your personal information to update you about new products/services by post, email and SMS text message. We will only contact you with your consent. You will provide this either when you fill in a form to provide your data, by signing up for a newsletter, or when you call us.

We may personalise the message content based on the information you provide us with, and your use of apex-tubulars.com

We may use the information which we hold about you to show you relevant advertising on third-party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know you have previously visited apex-tubulars.com and/or have used our products and services.

You are entitled to withhold this consent and opt-out from receiving such communications at any time by not giving your consent on the form (paper or web) that collects your details or telling the operator when you call. You can also update these options by contacting us by email at rgrant@apextubulars.com or by post to Information Security Manager, Apex Tubulars, Suite 2, Level 1, Seabrokers House Prospect Road, Arnhall Business Park, Westhill, Aberdeenshire, AB32 6FE.

We will always provide you with a way of opting out of receiving future marketing messages from us, each time we send them to you.

8. What grounds (legal basis) are we processing the data under?

There are several ground rules we process your data under. These are:

Contractual – we need the information to perform the contract for services you have requested/ordered including payment, delivery etc.

Legal – should we be legally required to contact you concerning a product e.g. a product recall.

Legitimate interest – this means the processing is in Apex Tubulars’ interest. It allows us to manage the customer relationship effectively and efficiently and improve the services we provide by better understanding how our online provisions are used.

Consent – where you have given us consent to market to you.

9. Sharing your Information with Third Parties

We may from time to time provide your personal information to third parties to provide you with our services. These third-party providers include payment processors, providers of card validation services, credit referencing providers, third-party sales processors (including fulfilment services) and service providers who assist us with hosting our marketing campaigns. They do not decide what is done with your data and only process it on our behalf. These third parties may be located outside the European Economic Area; however, we only use providers that provide adequate protection for your information at all times.